Grievance Redressal Policy

Ocean Academy is committed to addressing complaints from students, parents and website users promptly and fairly.

Last updated: 2 October 2026

How to raise a grievance

Write to us with your name, contact details and a clear description of the issue:

  • Email: mishravikram818@gmail.com
  • Phone: +918780708423
  • Address: Near Arora Emporium, Kadodara Char Rasta,PIN CODE :-394327,SURAT ,GUJARAT
  • Or use the Contact page.

Grievance Officer

Name: [●]. Designation: [●]. Email: mishravikram818@gmail.com.

Response timeline

We will acknowledge your grievance within [48 hours] and aim to resolve it within [15] days. We will tell you if more time is needed and why.

Escalation

If you are unsatisfied with the resolution, you may escalate to the institute's management at [●]. Data protection complaints may be taken to the Data Protection Board of India as provided under the DPDP Act, 2023.

Questions about this policy?

Write to us at mishravikram818@gmail.com or visit the Contact page.